Drobepick Return Policy
Last Updated: October 11, 2026
At Drobepick, we want you to love every item you receive. This Return Policy outlines how returns, refunds, and charges work for our curated personal styling service.
Each Drobepick Box includes a three (3) calendar day Try-On Period beginning on the date your package is delivered. The delivery date counts as Day 1. During this time, you may try on your items at home, decide which items you wish to keep or return, and complete checkout through your Drobepick account.
After you complete checkout, you have three (3) business days to drop off the items you are returning. A business day is Monday to Friday, excluding statutory holidays when Canada Post is closed. The first business day after you complete checkout counts as Day 1.
For example: if your Box is delivered on Monday, you have until Wednesday to complete checkout. If you complete checkout on Wednesday, you have until the following Monday to drop off your return.
If you require additional time, you must contact us at hello@drobepick.com before your deadline ends. Extensions may be granted at our discretion.
We offer free returns across Canada. To return unwanted items:
No additional postage or printing is required.
Items may be tried on but must be returned in acceptable condition. To be eligible for a return, items must be:
Drobepick reserves the right to refuse returns that do not meet these conditions. Items showing signs of excessive wear or damage may be charged to your original payment method.
You are charged for the items you choose to keep. If you do not complete checkout within the Try-On Period, you authorize Drobepick to charge your payment method for all items in the Box. If you complete checkout but do not drop off your return within three (3) business days after checkout, you authorize Drobepick to charge your payment method for the items you did not return on time, in accordance with our Terms of Use.
Each Box includes a non-refundable styling fee of CAD $20. If you keep at least one (1) item, the $20 styling fee is credited toward your purchase. If you keep all items in your Box, you receive 20% off the price of all items in that Box. If you return all items, the styling fee is not refunded. This fee covers the cost of personalized styling and curation.
At this time, direct exchanges are not guaranteed due to limited inventory. If you require a different size or style, please contact us at hello@drobepick.com, and we will do our best to accommodate your request in a future Box.
If returned items are dropped off more than three (3) business days after you complete checkout without contacting us in advance, or are not received by Drobepick, we reserve the right to charge your payment method for the full value of those items.
If you need additional time, please email hello@drobepick.com before your deadline ends. If you believe a return has been lost or delayed, please contact us promptly so we can assist you.
If you receive an item that is defective, damaged, or incorrect, please notify us within three (3) days of delivery by emailing hello@drobepick.com. We will arrange a replacement, return, or refund where appropriate.
Refunds are issued once returned items are received and inspected. Approved refunds will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution. The styling fee is non-refundable unless required by applicable law.
Drobepick currently ships and accepts returns within Canada only.
We reserve the right to update or modify this Return Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our Services constitutes acceptance of any changes.
If you have questions about this Return Policy, please contact us:
Drobepick
115 rue de la Marmotte
Chertsey, Québec, Canada
J0K 3K0
Email: hello@drobepick.com
Website: www.drobepick.com