Drobepick Privacy Policy
Effective Date: April 13, 2026
Last Updated: October 11, 2026
At Drobepick, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website and services. This policy applies to www.drobepick.com and Drobepick's curated personal styling and shipment services (collectively, the "Services"), and is designed to comply with applicable Canadian privacy laws, including Québec's Law 25 and federal privacy requirements where applicable.
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Drobepick
115 rue de la Marmotte
Chertsey, Québec, Canada
J0K 3K0
Email: hello@drobepick.com
Website: www.drobepick.com
The person in charge of the protection of personal information at Drobepick is Matthew McGregor, CEO. You can reach him at hello@drobepick.com.
A. Information You Provide to Us
When you create an account, complete our style quiz, place an order, or contact us, we may collect:
Name, email address, shipping and billing address;
Phone number, if you choose to give it. We use it only to contact you about your Pick Box (for example delivery, payment or checkout questions), and never for marketing;
Account login information;
Style quiz responses, including gender preferences, date of birth, height, weight, body type, clothing sizes and fit, preferred brands, colours and patterns to avoid, budget range, and style preferences;
Your ratings of the outfits shown in the style quiz;
Order history, the items you keep or return, and shipment details;
Customer support communications.
We do not ask for health information or require personal photos. If you choose to tell us you need maternity sizing, we use this only to select your clothing.
B. Payment Information
Payments are securely processed through Stripe, including payments made with Apple Pay or Google Pay. We do not store your full credit card details. Stripe may provide us with limited information such as transaction confirmations, payment status, the type of card (for example credit, debit or prepaid), and the last four digits of your card. We use the card type to make sure the card can be accepted: we do not accept prepaid cards or gift cards. For more information, visit stripe.com.
C. Information From Sign-In Services
If you sign up or sign in with Google, Google shares your name and email address with us. We do not receive your Google password.
D. Information Collected Automatically
When you use our Site, we may automatically collect:
IP address and device information (including browser type and operating system);
Pages visited, browsing behavior, and date/time of access;
Referring and exit pages, including the ad or link that brought you to our Site.
This information helps us improve our Services, enhance your experience, measure our advertising, and screen for automated system abuse.
E. Cookies and Similar Technologies
We use cookies and similar technologies on our Site:
Essential cookies, which keep you signed in, run checkout, and help Stripe prevent payment fraud;
Visit source cookies, which remember the website or ad that brought you to us;
Advertising cookies, such as the Meta Pixel from Facebook, which measure how our ads perform and help us show our ads to people who may like Drobepick.
By using our Site, you agree to these cookies. You can block or delete visit source and advertising cookies at any time in your browser settings, and you can stop Meta from using your activity on our Site for ads in your Facebook settings under "Your activity off Meta technologies". Blocking them does not stop you from using the Site.
We use personal information to:
Provide, manage, and optimize our Services;
Create and maintain your user account;
Curate and deliver personalized clothing shipments;
Process payments, issue off-session charges, and prevent financial fraud;
Communicate with you about orders, deadlines, support inquiries, and transactional alerts;
Enforce our Terms of Use and recover outstanding debts or unreturned merchandise balances;
Send marketing communications, where permitted by law;
Comply with legal obligations and regulatory frameworks.
We collect and use personal information with your knowledge and consent, except where otherwise permitted or required by law.
From time to time, we send marketing emails about Drobepick, such as style tips, new arrivals and offers. We send them only when you have agreed to receive them, or when Canadian anti-spam law (CASL) allows it, for example when you are a customer or have recently created an account or contacted us. Every marketing email says it is from Drobepick and includes an "unsubscribe" link. You may unsubscribe at any time by clicking that link or by contacting us at hello@drobepick.com, and we will stop within 10 business days. We do not use your phone number for marketing. Even if you opt out of marketing communications, you will still receive critical service-related messages such as order confirmations, checkout reminders, return deadlines, and payment notifications.
We do not sell your personal information. We may share your personal information with:
A. Service Providers
Trusted third parties that help us operate our business, including payment processors (e.g., Stripe), shipping and logistics providers (e.g., Purolator for deliveries and Canada Post for returns, who receive your name, address and, if given, phone number), address lookup services that suggest your address as you type (e.g., Google), email service providers that send our emails (e.g., Mailchimp), website hosting, technical support services, analytics and advertising measurement providers (e.g., Meta), automated fraud prevention and risk assessment platforms, and third-party collection agencies or credit reporting bureaus used to recover unpaid customer balances. These service providers are contractually obligated to protect your information.
B. Legal and Regulatory Authorities
We may disclose information where required to comply with applicable laws or legal processes, protect our rights, property, or safety, or prevent immediate fraud, physical danger, or cyber-security threats.
C. Unpaid Balances and Collection Agencies
If you owe Drobepick money for items you kept, items not returned on time, or a failed payment, and the balance is not paid within 30 days after we notify you, we may share your personal information with a third-party collection agency so it can collect the amount owed, and we may report the unpaid balance to a credit reporting agency. The information we share is limited to what is needed to collect the debt: your name, email address, phone number, shipping and billing address, the amount owed, and the order details showing what is owed and why. By using our Services, you consent to this sharing, which is also permitted by Canadian privacy law for the purpose of collecting a debt.
D. Business Transactions
If Drobepick undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
Some of our service providers may process or store personal information outside of Canada, including in the United States. When this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information is protected through contractual and organizational safeguards.
We retain personal information only as long as necessary to provide our Services, maintain business and financial records, comply with legal and regulatory obligations, and resolve disputes and prevent fraud. Personal information tied to an active, unpaid balance or unreturned merchandise account will be retained indefinitely until the outstanding debt is fully resolved or legally written off, superseding standard deletion requests. When personal information is no longer required, it is securely deleted or anonymized.
Depending on your jurisdiction, you may have the right to access your personal information, correct inaccurate or incomplete data, withdraw consent to data processing, request deletion of your personal information, receive a copy of your personal information in a commonly used format, or request information about how your data is used. To exercise your rights, please contact us at hello@drobepick.com. We may need to verify your identity before processing your request.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no system can be guaranteed to be completely secure.
Drobepick's Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal information, we will delete it promptly.
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
We may modify this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.
For questions, requests, or concerns regarding this Privacy Policy, please contact us:
Drobepick
115 rue de la Marmotte
Chertsey, Québec, Canada
J0K 3K0
Email: hello@drobepick.com
Website: www.drobepick.com