Drobepick Privacy Policy Effective Date: April 13, 2026
At Drobepick, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website and services. This policy applies to www.drobepick.com and Drobepick's curated personal styling and shipment services (collectively, the "Services"), and is designed to comply with applicable Canadian privacy laws, including Québec's Law 25 and federal privacy requirements where applicable.
1. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:
Drobepick 115 rue de la Marmotte Chertsey, Québec, Canada J0K 3K0 Email: hello@drobepick.com Website: www.drobepick.com
2. Personal Information We Collect
A. Information You Provide to Us
When you create an account, complete our style quiz, place an order, or contact us, we may collect:
We do not collect health information or require personal photos.
B. Payment Information
Payments are securely processed through Stripe. We do not store your full credit card details. Stripe may provide us with limited information such as transaction confirmations, payment status, and the last four digits of your card. For more information, visit stripe.com/privacy.
C. Information Collected Automatically
When you use our Site, we may automatically collect:
This information helps us improve our Services and enhance your experience.
D. Cookies and Similar Technologies
We use cookies and similar technologies to enable essential website functionality, improve performance and user experience, and analyze website usage. Non-essential cookies are used only with your consent where required by law. You can manage cookie preferences through your browser settings or cookie banner.
3. How We Use Your Personal Information
We use personal information to:
We collect and use personal information with your knowledge and consent, except where otherwise permitted or required by law.
4. Marketing Communications
With your consent, we may send promotional emails about our products and services. You may unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us at hello@drobepick.com. Even if you opt out of marketing communications, you may still receive service-related messages such as order confirmations and account notifications.
5. How We Share Your Information
We do not sell your personal information. We may share your personal information with:
A. Service Providers
Trusted third parties that help us operate our business, including payment processors (e.g., Stripe), shipping and logistics providers, website hosting and technical support services, customer support platforms, and analytics providers. These service providers are contractually obligated to protect your information.
B. Legal and Regulatory Authorities
We may disclose information where required to comply with applicable laws or legal processes, protect our rights, property, or safety, or prevent fraud or security threats.
C. Business Transactions
If Drobepick undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.
6. International Data Transfers
Some of our service providers may process or store personal information outside of Canada, including in the United States. When this occurs, your information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure your information is protected through contractual and organizational safeguards.
7. Data Retention
We retain personal information only as long as necessary to provide our Services, maintain business and financial records, comply with legal and regulatory obligations, and resolve disputes and prevent fraud. When personal information is no longer required, it is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
To exercise your rights, please contact us at hello@drobepick.com. We may need to verify your identity before processing your request.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no system can be guaranteed to be completely secure.
10. Children's Privacy
Drobepick's Services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children. If we become aware that a minor has provided personal information, we will delete it promptly.
11. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.
13. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, please contact us:
Drobepick 115 rue de la Marmotte Chertsey, Québec, Canada J0K 3K0 Email: hello@drobepick.com Website: www.drobepick.com