If we've missed an issue with an item, we apologize and we want to make it right. You'll find your options for getting help with a damaged or imperfect piece below.
Exchange a Fix item
If you haven't checked out yet, you can exchange the item yourself:
- Shipping on exchanges is free.
- You'll receive an email with your delivery tracking number once the exchange has shipped.
- Return the damaged piece in the return envelope that came with your Fix delivery using your chosen return method—this is the same envelope you'll use for any other items you're sending back.
If you've already checked out, or if an exchange isn't available:
We're sorry you weren't able to exchange the damaged item for a replacement directly. Please contact us, and we'll be happy to review available options—we're here to help!
Exchange a purchased Stitch Fix Freestyle™ item
Exchange items purchased from your Freestyle tab by selecting them on your Orders & Returns page. You'll see an option to exchange when:
- You purchased the item from the Freestyle tab (Fix items won't include an exchange option).
- You purchased the item less than 30 days ago.
- Please note that you can only process returns and exchanges once per order.
To purchase your exchange:
- Go to your Orders & Returns page
- Open the order.
- Click the option to "Return or Exchange".
- Select the item you want to exchange.
- Choose the different size and/or color.
- Click "Submit order" to checkout for the new item. You will be charged for the exchange at this time.
- Choose the return shipping option that works best for you to send back the original item with USPS or FedEx.
- Ship it back with a prepaid label
- Drop it off with a printerless QR code
- We'll send you a follow-up email with return instructions.
To return your original item:
- Please make sure your item has all original packaging and tags. This includes any branded bags for footwear and boxes for jewelry.
- Place the original item back in the original packaging and return using your chosen shipping option.
- If your shipment included a prepaid USPS label, you may use that instead.
- If you encounter any difficulties, please contact us for a prepaid, printable label.
- Please allow up to **14 business days** for the refund to appear back on your original payment method.
- For more details on sending back unwanted Freestyle items, visit Returns.
