Damaged Items – We're Here to Help Last Updated: April 13, 2026
At Drobepick, we take great care to ensure that every item arrives in excellent condition. If you receive a damaged item, we are committed to resolving the issue promptly and fairly. Please contact us at hello@drobepick.com.
What Should I Do If I Receive a Damaged Item?
If an item in your Drobepick Box arrives damaged, please notify us within three (3) days of delivery. Reporting the issue promptly allows us to investigate and provide a suitable resolution.
To assist you efficiently, please include the following in your email:
Please send all details to hello@drobepick.com.
What Happens Next?
Once we receive your request, our team will review the information and determine the appropriate resolution. Depending on the circumstances, we may offer:
We strive to respond to all inquiries as quickly as possible.
Do I Need to Return the Damaged Item?
In most cases, you may be asked to return the damaged item using the included return bag with the prepaid shipping label. If a return is required, we will provide clear instructions. Please do not discard the damaged item or packaging until we have reviewed your request.
What Qualifies as a Damaged Item?
An item may be considered damaged if it arrives with:
Items damaged due to normal wear and tear after delivery are not eligible for replacement or refund.
Can I Still Try On the Item?
Yes. You may try on the item to assess fit and condition. However, if you believe it is damaged, please report the issue promptly and avoid further wear.
Will I Be Charged for a Damaged Item?
No. You will not be charged for items confirmed to be defective or damaged upon arrival, provided they are reported within the required timeframe.
Contact Us
If you have questions or need assistance, please contact us:
Drobepick 115 rue de la Marmotte Chertsey, Québec, Canada J0K 3K0 Email: hello@drobepick.com Website: www.drobepick.com
We are committed to ensuring your satisfaction and providing a seamless Drobepick experience.